Merpati178 Terms & Conditions – A Complete Guide for Malaysian Users

These Terms and Conditions ("Terms") govern the relationship between merpati178 ("Platform", "we", "us") and you as a registered user or member ("Member", "you"). These Terms constitute a legally binding agreement between both parties.

By accessing, registering for or using any service provided by Merpati178 – including the merpati178.best website, Sports Betting platform, online casino, e-sports, cricket and lottery – you confirm that you have read, understood and agree to be fully bound by these Terms.

Merpati178 reserves the right to update or amend these Terms from time to time. Registered members will be notified via email or in-platform notification when material changes occur. Continued use of the platform after such notice is deemed acceptance of the updated terms.

To be eligible to register and use the Merpati178 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• Aged 18 years and above – Merpati178 strictly prohibits use of the platform by individuals under the age of 18. If we determine that a member is under 18, the account will be closed immediately and all balances, including winnings, will be forfeited.
• An individual acting on their own behalf (not on behalf of any third party or corporate entity).
• Not enrolled in any voluntary self-exclusion programme related to gambling.
• Have full legal capacity to enter into a binding agreement.
• Not falling under any category prohibited by applicable laws or regulations.

Merpati178 reserves the right to request proof of identity and age at any time. Failure to provide satisfactory proof within the stipulated time frame may result in account suspension or closure pending completion of verification.

Each individual is only permitted to hold one (1) merpati178 account. Opening multiple accounts by the same individual is strictly prohibited and constitutes a serious breach of these terms. If we detect the presence of duplicate accounts, all associated accounts will be closed and any winnings obtained through those accounts may be forfeited.

By registering, you agree to:

• Providing accurate, complete and up-to-date information, including your full name, a valid Malaysian phone number, and correct date of birth.
• Updating your account information whenever any changes occur.
• Keeping your account password confidential and not sharing your login credentials with anyone.
• Notify Merpati178 immediately if you suspect any unauthorized access to your account.

Merpati178 is not liable for any losses arising from shared login credentials or a member's negligence in maintaining the security of their account. You are fully responsible for all activity that takes place through your account.

Merpati178 supports the following Malaysian digital payment methods for deposits and withdrawals: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and online banking via FPX (including Maybank2u and CIMB Clicks). All transactions are conducted in Malaysian Ringgit (MYR).

Deposit conditions:

• The minimum deposit amount is RM 20 per transaction.
• Deposits will be credited to your account within 60 seconds of a successful transaction.
• You may only deposit funds using a payment method registered in your own name. Using another person's payment method is strictly prohibited.
• Merpati178 does not charge any fees for deposits.

Withdrawal conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals for standard members are processed within 3 to 24 hours. VIP members enjoy express withdrawals in under 1 hour.
• Withdrawals will be processed to the same payment method used for your deposit, or an equivalent method.
• Merpati178 reserves the right to request additional identity verification before processing withdrawals that exceed a certain threshold, in the interest of your account security.
• There are no hidden fees on withdrawals. The amount you request is the amount you receive.

Merpati178 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, odds boosts, and seasonal promotions. Each bonus has specific terms stated alongside the offer. The following general terms apply to all merpati178 bonuses:

• Each member is entitled to claim the welcome bonus once only, for the lifetime of their membership.
• Bonuses are subject to rollover requirements that are clearly stated for each promotion. Merpati178's standard rollover requirement is between 3x and 10x depending on the bonus type.
• Rollover requirements must be met within the specified time frame (typically 7 to 30 days) before the bonus balance becomes eligible for withdrawal.
• Merpati178 reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse, including strategic wagering to meet rollover requirements without genuine risk.
• Bonuses are non-transferable between accounts and have no direct cash value until the rollover requirements have been met.

Merpati178's Sports Betting section covers football (Malaysia Super League, EPL, La Liga, and more), badminton, tennis, basketball, cricket, e-sports, and over 30 other categories. The following general betting rules apply:

• All confirmed bets are final and cannot be changed, except in cases where Merpati178 exercises its right to void bets for specific reasons stated in these terms.
• The minimum bet amount is RM 5 per bet. Maximum limits vary by sport, match and market type.
• The odds displayed at the time a bet is confirmed are the odds that apply — not odds that may change after confirmation. Any odds movement after confirmation does not affect your bet.
• If a match is cancelled or left incomplete, all unsettled pre-match bets will be fully voided unless otherwise specified in the rules of the relevant sport.
• For live (in-play) betting, Merpati178 reserves the right to suspend or void bets in the event of technical issues that prevent accurate, real-time odds processing.

Merpati178 reserves the right to review and void bets where a technical error has caused clearly incorrect odds to be displayed. Such decisions will be communicated transparently and the bet amount will be returned to the member's account.

Casino games at Merpati178 include online slots, live baccarat, blackjack, roulette, sic bo and other table games. All casino games use a Random Number Generator (RNG) that has been independently audited to ensure fairness in every game outcome.

• The RTP (Return to Player) percentage for each slots game is available in that game's information section.
• The outcome of all casino games is final and cannot be disputed solely on the grounds of disagreement with the result.
• Should a technical disruption occur during gameplay that prevents the outcome from being determined accurately, all affected bets will be refunded to the member's account.
• Merpati178 reserves the right to cancel games and refund bets in the event of a system failure that affects the integrity of the game.
• Some Live Casino games are operated by third-party providers. Additional terms from those providers may apply to the relevant games.

As a merpati178 member, you agree to uphold the following standards of conduct in all your interactions with the platform and our team:

• Not engaged in any fraudulent activity, money laundering, or other illegal activities through the merpati178 platform.
• Not using any software, bots, scripts or automated methods to access or interact with the platform without prior written consent from Merpati178.
• Not collude with other members to gain an unfair advantage in any game or bet.
• Not exploit any technical bugs or system errors. If you discover any technical issue, please report it to our support team immediately.
• Not use abusive, threatening or offensive language when communicating with Merpati178's support team.
• Take full responsibility for all activities carried out through your account, including those that may be performed by others whom you permit to use your device or account.

Violating any of the above conduct rules may result in disciplinary action, including a warning, temporary suspension, or permanent account closure, depending on the severity of the violation.

Merpati178 reserves the right to temporarily suspend a member's account in the following situations:

• During an incomplete identity verification (KYC) process.
• When suspicious activity is detected in an account that requires further investigation.
• Upon request by the relevant legal authorities.
• When there is reasonable suspicion of a terms of use violation.
• For security purposes when we suspect your account has been accessed without authorisation.

During a suspension, access to the account and transaction processing will be temporarily halted until the relevant investigation or process is concluded. merpati178 will notify the member of the reason for the suspension and the steps required within a reasonable timeframe.

A merpati178 account may be closed either at the member's own request or by merpati178.

Closure at member's request: You may request account closure at any time by contacting our support team. Prior to closure, any remaining balance in your account will be returned to you once all rollover conditions and bonus requirements have been met or fairly resolved.

Closure by Merpati178: We reserve the right to permanently close accounts in the following cases:

• Confirmed fraud or attempted fraud.
• Repeated or serious violations of these Terms and Conditions.
• Intentional opening of multiple accounts.
• Use of false information during registration.
• Involvement in activity suspected of constituting money laundering.

In cases of account closure resulting from confirmed fraud, Merpati178 reserves the right to withhold all balances in the relevant account pending investigation and appropriate legal action.

Merpati178 provides a betting and gaming platform for entertainment purposes. We do not guarantee winnings or any specific financial return from the use of our platform. It is each member's responsibility to understand that all forms of betting and gambling carry financial risk.

• Merpati178 is not liable for any financial losses incurred by members as a result of their betting or gaming decisions.
• We are not liable for any indirect, incidental or consequential losses arising from the use of the platform.
• Merpati178's liability is limited to the current account balance at the time the claim is made.
• Merpati178 is not liable for service disruptions caused by factors beyond our control, including internet outages, power failures, or natural disasters.

Merpati178 is fully committed to the principles of responsible gaming. We believe that betting and gambling should be a safe and controlled form of entertainment, not a source of financial stress or personal hardship.

As a Merpati178 member, you have access to the following self-management tools within your account:

• Deposit Limit: Set daily, weekly or monthly deposit limits to control how much you deposit into the platform.
• Betting Limits: Set a maximum stake per bet to prevent overspending within a single session.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Temporary Break (Cool-off): Take a break from the platform for 24 hours, 7 days or 30 days whenever you feel you need one.
• Self-Exclusion: The option to self-exclude from the platform for an extended period if you feel you are developing a problem or need additional support.

For more information on responsible gaming and support resources, please visit the Responsible Gaming us.

Merpati178 reserves the right to amend, update or replace any part of these Terms and Conditions at any time. Amendments may be made for reasons including changes in legislation, platform operational changes, security requirements or improvements to player protection.

When material changes are made to these Terms, Merpati178 will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending a notice to all registered members via email or in-platform notification.
• Providing reasonable advance notice (typically no less than 7 days) before changes take effect, except in cases requiring immediate action for security or legal reasons.

Continued use of the Merpati178 platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes made, you have the right to request account closure before the effective date.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, the merpati178 team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button in the platform. Response time is typically under 90 seconds.
• Email: support@merpati178.best – Written enquiries are resolved within 1 to 3 business days.

For formal complaints or appeals relating to decisions involving your account or winnings, please contact us by email with the subject line "FORMAL COMPLAINT" and we will process your complaint within 5 business days with a written response.

Merpati178 is committed to resolving all complaints in a fair, transparent manner and in accordance with our established terms. Member satisfaction is our top priority in every support interaction.